Shipping Policy
Thank you for visiting and shopping at thebluegeckoprinting.com. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing/turnaround time & delivery estimates
The estimated date you will receive your order is a combination of the selected turnaround time and shipping time. Once your order is placed your turnaround time generally cannot be changed and billing charges will not be reversed. 

For your convenience, depending on the product ordered, thebluegeckoprinting.com offers a variety of different production turnaround times. Not all of the following turnaround times are offered on every product; the available turnaround times will be listed with product as part of the order process.


5-10 Day all production ready jobs received and confirmed by no later than 1:00 p.m. will be ready between 1:00 p.m. the second business day after receipt and 1:00 p.m. on the fourth business day after receipt. 
15 Day all production ready jobs received and confirmed by no later than 1:00 p.m. will be ready between 1:00 p.m. the fifth day after receipt and 1:00 p.m. on the seventh day after receipt
The customer pays the shipping cost upfront. If the thebluegeckoprinting.com carries the responsibility, Blue Gecko will expense the shipping cost for the customer; otherwise, the customer will be responsible for the shipping cost;
* If you choose group shipping this may add at least one additional day to your chosen turnaround time.
* Orders are not shipped or delivered on weekends or holidays.
* Delivery delays can occasionally occur.


Shipping rates
Shipping charges for your order will be calculated and displayed at checkout. It would all differ based on the products you ordered, given that they are all customized and with different quantity and weights.
 
Customs, Duties and Taxes
thebluegeckoprinting.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping is the responsibility of the customer (tariffs, taxes, etc.).
 
Damages
thebluegeckoprinting.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
 
International Shipping Policy
Additional shipping cost outside of Canada and the U.S. would be on customers’ own spend.

Frequently Asked Questions

Most frequent questions and answers

Absolutely! We have 4 in-house graphic designers that are very qualified to get you a great looking design. Art fees range from $35-$250 depending on the complexity of the design. Art turnaround takes 3-5 business days. Contact us today to get a custom quote on your art needs.

Definitely! We love working with other artists. All we ask is that you provide your artwork as a vector AI, EPS, or PDF. If you design in Photoshop, that is fine too. Please supply us with a high resolution, layered PSD set at 300dpi. If you have no clue what any of that means, don’t worry! Contact us today, and let us know what you CAN provide us with. Depending on the quality, an art fee may apply.

Because of our large staff and top of the line equipment, it’s not very profitable for us to jobs with less than 24 pieces. After that quantity, there are price breaks that we give our customers. They are:
36 quantity
72 quantity
144 quantity
288 quantity
576 quantity
1000 quantity
2000 quantity
3000+ quantity
Contact us today to get a quote on your specific job!

Once the full order is submitted, your order should take no more than 2 weeks to get to you. However, it’s possible that our turnaround times may vary during our busiest season (April-July). We consider an order fully submitted once the art and pricing have been approved, and we’ve been given the sizes and quantities.

We can print on garments from toddler sizes all the way up to adult 6XL. However, you wouldn’t want the same design size printed on all of them would you? Because of the screen printing processes, any time you want a different screen size, it requires a separate job all together. So, if you had 100 toddler sizes, 100 youth sizes, and 100 adult sizes, they would each be priced as 100qty jobs. (Not a 300qty job). There is an exception regarding youth and adult sizes. If your smallest size is a Youth Medium, we can still fit those on the adult palettes. In that case, we could run Youth Medium – Adult 6XL as one job.

You can, but it may get tricky. As long as the design and the ink colors do not change, you can print on multiple colored shirts within 1 job at NO extra cost. However, if the ink colors change, that would cost $25 per ink change. This is because of the time it takes to clean the ink out of the screen, and place new ink on it. Any substantial design change requires a separate job all together.

The short answer is: almost anywhere. The long answer is there are some locations that require a special setup or type of ink. For those, an extra fee may be added. Here are the standard locations that do NOT require an extra fee:
Full Front
Left Chest
Right Chest
Center Front
Left Hip
Right Hip
Full Back
Back Tag
Left Sleeve
Right Sleeve
Some other locations that may require an extra fee:
Off the collar 
Off the bottom
Printing on the inside
Re-tag printing

80% of orders use eco-friendly plastisol inks. This is the standard in the industry. However, we can also incorporate all kinds of specialty printing. Call today and ask about:
Glitter inks
Foils 
Water-based
Fashion-based
Reflective inks
Vinyl heat transfer
4-Color Processed
& more…

Yes! We provide you with a free digital mockup of each design we make. And, if you want to make any changes, we’ll provide you with another digital mockup of that change free of charge. As for seeing a physical, screen-printed or embroidered sample, we do require a $75 production sample fee. If you would like to see and feel the garments WITHOUT your design on them, we can order those for you for free as well (within reason).

We would love nothing more! We have a great facility, and a very friendly staff. We’d love to have you come by. Check out the Contact page for our phone number and address, and you can schedule your own personal tour! Maybe we’ll even let you print a shirt of your own?

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